Customer Service FAQ

Q. Can I view my orders in my user account?

23/02/2018Zia McKie
A. Yes, you can view all your orders and licences / serial numbers at any time.  Simply log in to your user account and click on the orders tab. Here you will see a list of all your orders.  If you have ordered in GBP , Euro or USD pl...

Q. How long does physical delivery take?

20/02/2018Zia McKie
A. We offer multiple delivery methods for physical items. Orders within the UK that exceed £75.00 will be eligible for free next working day delivery . We also offer Saturday delivery and AM delivery via our main courier.  Additionally,...

Q. How long does serial download delivery take?

20/02/2018Zia McKie
A. Serial download (ESD) orders will be delivered electronically within minutes of the order being placed. You will receive download instructions and activation and / or registration codes via email. Please check your junk folder if the email does n...

Q. I need techical support

20/02/2018Zia McKie
A. If you require technical support with your order you can head to our knowledge base. We have dedicated articles for every product we sell, including download instructions and installation guides: http://help.timespace.com/home   If you ar...

Q. What is the loyalty points reward scheme?

20/02/2018Zia McKie
Join our loyalty programme and get access to exclusive discounts, member reward points, VIP benefits and more. How do I spend points?                 You can spend your points by clicking on the &lsquo...

Q. The serial download (ESD) item I want to order is out of stock, when will it be available?

20/02/2018Zia McKie
A. We aim to have all electronic serial download content available to order around the clock. This is an automated service and orders will be delivered via email. In the event that a serial download item is out of stock, stock will be replenished wi...

Q. Will I receive my education order instantly?

31/01/2018Zia McKie
A. Before we can process your academic order you will need to supply a scan / photo of your valid  student or staff card , within the check out ( See,   Q. Do you offer education discount? ) or a completed ‘this form for stud...

Q. Do you offer education discount?

31/01/2018Zia McKie
A. We offer Education discount on a variety of products. You can filter all academic products via the search tool at the left of the screen. If a product has an educational version, you can select this from the ‘drop down’ list. When ap...

Q. Can I return my order?

31/01/2018Zia McKie
A. If you have ordered a serial download (ESD) product, and have already received your download instructions and/or activation serial number/s, we cannot automatically adjust or refund your order. Due to piracy concerns in many cases we will need to...

Q. Can I use my existing discount code/s on my order?

31/01/2018Zia McKie
A. You can continue to use our 'old' style loyalty discount codes until there expiry.  Simply apply your discount code in the checkout and the final total will adjust accordingly. Sadly, some brands are exempt from discounts. For a full...