Customer Service FAQ

Q. What if I have a VAT number?

31/01/2018Zia McKie
A. If you are EU customer and have a valid VAT number then please log into your Time+Space user account and click the ‘EU VAT ID’ tab. Add your VAT number and hit 'Save'. When you place an order the VAT will automatically be remo...

Q. Do I have to pay VAT?

31/01/2018Zia McKie
A. Value Added Tax or VAT is only charged on orders placed from countries within the EU community, this tax does not apply to any countries outside EU member states . However, there are areas inside Europe that do not have to pay VAT, if you are pl...

Q. The boxed item I want to order is out of stock, when will you get another delivery?

31/01/2018Zia McKie
A. We strive to keep every product in stock at all times . However, in the event that  any boxed item is out of stock it is most likely already on order and will be with us within 5 working days. You will be notified upon ordering if an item wi...

Q. How do I receive my order?

31/01/2018Zia McKie
A. When ordering serial download (ESD) products you will receive an email with your download instructions and/or activation serial number/s within minutes of the order being placed. Boxed products are delivered via our various courier services. Dep...

Q. Can I pay in another currency other than Pound Sterling.

31/01/2018Zia McKie
A. You can pay in Pound Sterling, US Dollar and Euro. Simple select the currency symbol at the top of the home page to switch between the three currencies.

Q. How Can I Pay For My Order?

25/10/2017Zia McKie
A. We accept Mastercard, MAESTRO, VISA, VISA debit, Visa ELECTRON, AMEX, PayPal and Amazon Pay.

Q. How Do I Place An Order

25/10/2017Zia McKie
A. You can order on our website or give us a call in the office, whichever is best for you!