Customer Service FAQ

Customer experience When you are checking out,  once you have entered your shipping, billing, and credit card information, you can save the information by entering your mobile phone number and opting in: This makes checking out with us muc...

A. Yes, you can view all your orders and licences / serial numbers at any time.  Simply log in to your user account and click on the orders tab. Here you will see a list of all your orders.  If you have ordered in GBP , Euro or USD pl...

A. We offer multiple delivery methods for physical items. Orders within the UK that exceed £75.00 will be eligible for free next working day delivery . We also offer Saturday delivery and AM delivery via our main courier.  Additionally,...

A. Serial download (ESD) orders will be delivered electronically within minutes of the order being placed. You will receive download instructions and activation and / or registration codes via email. Please check your junk folder if the email does n...

A. If you require technical support with your order you can head to our knowledge base. We have dedicated articles for every product we sell, including download instructions and installation guides: http://help.timespace.com/home   If you ar...

Join our loyalty programme and get access to exclusive discounts, member reward points, VIP benefits and more. How do I spend points?                 You can spend your points by clicking on the &lsquo...

A. We aim to have all electronic serial download content available to order around the clock. This is an automated service and orders will be delivered via email. In the event that a serial download item is out of stock, stock will be replenished wi...

A) To purchase educational versions you first need to provide us with proof of eligibility. The proof must be submitted either in advance of ordering via e-mail to websales@timespace.com or as a file which can be uploaded using the designated area...

A. We offer Education discount on a variety of products. You can filter all academic products via the search tool at the left of the screen. If a product has an educational version, you can select this from the ‘drop down’ list. When ap...

A. If you have ordered a serial download (ESD) product, and have already received your download instructions and/or activation serial number/s, we cannot automatically adjust or refund your order. Due to piracy concerns in many cases we will need to...